Complaints Procedure

Absolute Plan Manager welcomes all feedback and complaints.

We believe that active feedback or complaints from our customers will help us improve our services as plan managers and provide us with insight into what our clients would like to see more or less of from our team.

Our aim is to continuously improve ourselves in servicing you as our customer receiving funding from the National Disability Insurance Scheme (‘NDIS’) in order to meet your needs.

To provide us with feedback or make a complaint, you can contact us directly:

When we receive your feedback or complaint, it will be forwarded to our management staff who will look into the matter and contact you for more information if needed in order to assess and investigate the issue. Our management staff will contact you once the issue has been reviewed and a resolution has been reached.

When you make a complaint to us, we will:

  • Aim to acknowledge complaints within the two business days from receipt
  • Keep your details and information about your complaint private and confidential
  • Treat you fairly and with respect
  • Ensure that you will not be disadvantaged in any way because you made a complaint
  • Escalate to the management team to review the complaint and how it was handled

If you are still not satisfied with the resolution we provide to you, you can lodge your complaints to the NDIS Quality and Safeguards Commission (www.ndiscommission.gov.au) by: