Privacy Policy
Absolute Plan Manager is fully committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage the collection and use of your Personal Information.
This policy sets out how we will comply with our obligations contained in the Privacy Act 1988 (Cth) (the Privacy Act), including the Australian Privacy Principles (APPs) and for Privacy Amendment. The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What Personal Information will we collect?
Personal Information means information or an opinion that identifies an individual or an individual who is reasonably identifiable, whether the information is true or not. Examples of Personal Information we collect include: names, addresses, email addresses, phone and personal identification numbers, any other personal information you or a person authorised by you submits to us that is reasonably necessary to conduct our business and be able to perform our services.
This Personal Information is obtained in many ways including by telephone, by email, via our website www.absoluteplanmanager.com.au, from other publicly available sources, from cookies and from third parties. We do not guarantee website links or policy of authorised third parties.
Sensitive information is defined in the Privacy Act to include information or an opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only for the primary purpose for which it was obtained, for a secondary purpose that is directly related to the primary purpose, with your consent or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Absolute Plan Manager will not disclose information externally to service providers or other third parties without your consent with the exception of non-identifying data required by funding bodies and by government departments for planning purposes or where required or authorised by law.
Why do we collect it?
We collect your Personal Information for the primary purpose of providing our services to you, providing information to relevant and authorised service providers, authorised other third parties and the NDIA and for our marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
In order to provide you with our primary services, we may share some of your personal information with outsourced third party providers in conducting our operations.
Will your Personal Information be secure?
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, interference, loss, modification or disclosure.
When you provide your personal details to us, you consent to us using your personal information for our direct marketing purposes in relation our services. We may contact you by mail, telephone, email or SMS for the purpose of newsletters, surveys or about products and services offered by us which we think may be of interest to you.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
We will take reasonable steps to reduce the likelihood of a data breach occurring including storing personal information securely and accessible only be relevant workers. If we know or suspect your personal information has been accessed by unauthorised parties, and we think this could cause you harm, we will take reasonable steps to reduce the chance of harm and advise you of the breach, and if necessary the Office of the Australian Information Commissioner.
Can you access to your Personal Information?
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact our Privacy Officer.
Privacy Officer
Telephone us at 1300 313 374
Email us at feedback@absoluteplanmanager.com.au
Last Update: February 2020